Operator assistant lets operators ask in plain language at the station. The Epicz knowledge base brings together the manual, past fixes, alarm history, live machine data and expert know-how, and returns one answer with every source shown.
One alarm at a CNC cell: the operator asks at the station, the answer comes from six sources, and every fix step is shown on the machine itself. Step through it.
When a station stops, the fix is usually known. The manual has the procedure, the work orders show what worked last time, the MES shows what the machine was doing, and the rest is in the head of someone on another shift.
So operators search, call and wait for the one person who knows. Stops last longer than they need to, new operators take months to become self-sufficient, and know-how leaves with every retirement.
“How was this alarm fixed last time, and did it hold?”
“What is the correct setting for this product on this machine?”
“What do I need to know to get this station running again?”
Illustrative example: one recurring spindle alarm on a CNC cell. In a pilot we measure your own baseline in the first two weeks.
Manuals, SOPs, work orders, alarm history and live machine data, combined through one model into one answer.
Answers fit this station, this product and what the machine is doing right now.
Each step links to the manual page, work order or data point it came from, so the operator can check it.
When an operator confirms a fix, it becomes part of the knowledge base for the next shift.
We map manuals, SOPs, work orders, alarm history and machine data into the Epicz ontology. Your systems stay as they are; a new source is just a new mapping.
An operator asks at the station, on a tablet, phone or line screen, in their own words. The answer comes back in seconds with its sources.
When the station runs again, the operator confirms what worked. The next person with the same alarm gets that fix first.
Operator assistant is a module on the Epicz platform. Connections set up for it are reused by every other module.
A chatbot over your PDFs answers from documents alone. At the machine, the fix usually depends on what the machine is doing right now and what worked last time, so the answer has to come from all of it at once.
An 8-week pilot on one line or cell, measured against KPIs we agree up front: time to get a stopped station running, calls to experts, and how often operators find the answer themselves. Clear go/no-go at week 8.
Connect manuals, work orders and alarm history, and measure today’s time to resolve and expert calls.
Operators ask alongside their normal routine, and your experts check every answer.
Operators use it on every shift and we measure the result.
No. We read the data we need from them. Your systems stay as they are.
Yes. That is the usual starting point. We map what you have and fill gaps during the pilot.
Every answer shows its sources, so the operator can check them. The answers are mapped to an ontology that makes the answer deterministic from the start and the same every time.
Yes. It runs in the browser on a tablet, phone or line screen, and operators ask in their own words.
Answers on live stops from week 3 of a pilot, and a measured result by week 8.
Fixed-price pilot; contact us.
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